Terms & Conditions

Agreement Overview

These terms apply each time you rent or subscribe to a vehicle with Coxempire Pty Ltd (ACN 660 953 597). The agreement is a binding legal contract between you and Coxempire, comprising the Order form, these General Terms and Conditions, the Vehicle Checklist, and the Photo and Media Consent Form.

We may amend these terms at our sole discretion with 30 days' notice. Your continued use of the vehicle indicates acceptance of the amended terms.

Use of the Vehicle

• • You must hold a valid driver's licence current and not suspended, and be aware of NSW road rules.
• • Use of the vehicle is at your own risk. You must operate it properly and in compliance with all laws.
• • You must not allow any other person to drive the vehicle. You are responsible for all actions of any unauthorised driver.
• • The vehicle must only be used on sealed roads in NSW. No off-road, beaches, streams, or snow.
• • No smoking, vaping, or eating in the vehicle. A $250 cleaning fee applies for odour removal.
• • No animals or pets in the vehicle.
• • No towing or pushing. No carrying more passengers or load than the vehicle is built for.
• • You must not drive under the influence of alcohol or drugs.
• • You are responsible for all tolls ($10 admin fee per toll) and parking/speeding fines ($45 admin fee per fine).
• • You must keep the vehicle secure and keys under your personal control at all times.
• • A tracking device is installed in the vehicle. You must not remove or disable it.

Electric Vehicle Usage Policy

For Tesla and other electric vehicles, the following additional terms apply:

• • Battery must be maintained above 20% at all times. Repeated low battery operation may be considered misuse.
• • You are solely responsible for ensuring the vehicle is charged in a timely manner.
• • You must familiarise yourself with the vehicle using in-car tutorials and the user manual.
• • Any breakdown, towing, or recovery due to low battery is at your expense.
• • Vehicle operational data (battery levels, charging, driving patterns) may be used to assess responsibility.
• • Coxempire reserves the right to restrict app access for safety or diagnostics.

Service, Maintenance & Tyres

• • Roadside assistance is included. Contact roadside assistance immediately if a warning light appears.
• • Coxempire covers the cost of all scheduled servicing. You must adhere to the service schedule.
• • Damage caused by failure to adhere to the service schedule is at your own cost.
• • You are responsible for all tyre punctures and damage, including the spare tyre.
• • Tyre rotation every 20,000 km — Coxempire will notify you and arrange it.

Fees & Payment

• • The Rental/Subscription Fee is inclusive of GST and must be paid without setoff or deduction.
• • A Payment Method Discount may apply for bank transfer or cash payments (rental agreement only).
• • Card payments do not qualify for the Payment Method Discount. No card surcharge or processing fee applies — card surcharges are banned in Australia from 1 October 2026.
• • All fees are non-refundable unless Coxempire determines otherwise at its discretion.
• • Late payments incur a $15.00 fee per day.
• • If payment is not received, we will give 2 days warning (rental) or 3 days (subscription) before retaking possession.
• • Grace Period: Up to 4 weeks per year of paused payments (12-month contracts only), at $150/week. Term extends by the grace period taken.

Damage & Key Replacement

• • You are responsible for all bodywork and internal damage not covered by insurance, plus any insurance excess.
• • You must inform us immediately of any damage and allow inspection before/after repairs.
• • Lost key replacement fee: $1,000 (rental) / $650 (subscription).
• • Flat tyre or flat battery: you must arrange and pay for repairs/replacement by a licensed service provider.

Insurance

• • Comprehensive insurance is included for the replacement value of the vehicle.
• • Standard excess for any damage: $2,000 (increasing to $3,600 if under 25).
• • Excess is payable within 7 days of the incident, regardless of fault. May be refunded if not at fault and recovered from a third party.
• • In case of accident, provide: names/contacts of all parties, accident description, insurer details, and photos.

Returns

• • Vehicle must be returned in professionally cleaned condition with a full tank of petrol or 80% battery for EVs.
• • Vehicle retrieval fee: $100/hour if we need to collect it.
• • Cleaning fee: up to $250 per vehicle.
• • $250 penalty if company stickers are missing or not properly affixed.
• • You are responsible for repairing any damage to rims, tyres, interior, or exterior before return.
• • Security deposit (rental): refunded within 21 days, subject to deductions. Forfeited if you fail to complete the lease term.
• • Security deposit (subscription): non-refundable, applied to reduce subscription fees.

Term & Termination

• • The agreement commences on the signed date and continues until the Rent End Date unless extended or terminated.
• • Extensions: may be for a specified period or indefinite (terminable with 14 days notice by either party).
• • We may terminate immediately for: non-payment (2+ days for rental, 3+ days for subscription), breach not remedied within 3 days, insolvency, death, or serious injury.
• • You may terminate (rental) with written notice of at least the Notice Period, after any minimum term.
• • Subscription: you may return the vehicle with 2 weeks notice, but you lose the right to purchase and remain liable for all contracted fees.
• • Upon termination: vehicle must be returned immediately at your expense in original condition (fair wear and tear excepted).

Privacy

• • We may collect personal information including GPS data relating to the vehicle's location at any time.
• • The vehicle may be tracked by us to provide services and recover the vehicle if necessary.
• • We may obtain credit reports and share information with credit reporting and debt collection agencies.

General

• • This agreement is governed by the laws of New South Wales, Australia.
• • Parties submit to the exclusive jurisdiction of NSW courts.
• • We may assign or novate our rights. You must not assign, sublicense, or deal in your rights.
• • If a provision is invalid, it will be read down or severed without affecting remaining provisions.